Training  

 
With unprecedented levels of change upskilling  your teams capabilities to empathise, experiment and adapt is key to future proofing your organisation.
 

STAY RELEVANT

 

Reflects your business reality

 

To help your teams connect with the content we will use real challenges and scenarios your team faces every day.  

 

Pragmatic tried and tested methods

 

We co-select with you the tools and methods to be used and adapt them for your organisations culture. 

 

Delivered by energetic experts

 

Build the capabilities and attitude to create lasting impact  

 

WHY US

 
We have learnt the following ingredients are key to embedding capabilities. 
 

Customer Journey Mapping 

 
 

Acquire the skills to rapidly build engaging journey maps using the latest in collaborative digital tools.

 
 

KEY CAPABILITIES

 

Experimentation

 
 

Get to grips with lean startup strategies and entrepreneurial skills to de-risk your teams new ventures.

 
 

Human Centred Design

 
 
 

Learn to apply design thinking to solve for real world challenges.

 
 
 

Customer Service

 
 

Build a shared understanding of the right behaviours, techniques and attitude to deliver great customer service.

 
 

Leading People

 
 

Learn to lead people in a fast moving and volatile environment to deliver against shifting customer expectations.

 
 

Resilience 

 
 

Develop the right mindset and behaviours to better deal with challenging times.

 
 

Mentoring

 
 

Book in support hours with our hands on coaches to check in, share challenges, and build confidence in embracing new mindsets and new ways of doing things. 

 
 

Complaint Management

 
 

Learn how to resolve complaints and not have to resort to chocolate to cope with the stress.

 
 

Values & Behaviours

 
 

Identify and connect the right behaviours and attitudes that support customer led values.

 
 

CATCH UP OVER COFFEE OR OVER ZOOM

 
We would love to hear from you hello@thinkstartup.com.au